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Operating System: A vendor will install operating system software. A vendor will configure the software, apply upgrades and patches from the manufacturer.
A vendor will provide technical support for the mainframe environment. These services include the following:
A vendor typically provides operating systems and Independent Software Vendor (“ISV”) software management. They provide a number of support services including:
A hosting vendor typically will provide the installation, configuration and maintenance support for your mainframe CICS environment. These services include:
An outsourcing vendor can provide systems (technical) DBA support for your database (i.e. DB2 and IDMS) environments. These services include installation, configuration and maintenance of the mainframe database software as well as support for the system directories, catalogs and dictionaries. They will monitor, backup and recover the system database resources as well as provide system-level problem determination for the database software and related tools.
Management of your data storage including mainframe storage and tape as well as the hardware and software used to provide data storage. A vendor will provide:
Capacity and Performance Management services include the tuning of the mainframe, monitoring system resources, and forecasting resource needs. Other capacity management functions include:
Capacity Planning is the process of predicting sufficient resource requirements to meet the future needs of the mainframe. A vendor will capture usage from key areas (CPU, Disk I/O, disk utilization, memory, network interface utilization), thus providing the necessary information to perform capacity planning. Specific tasks include:
A vendor’s capacity planning services include:
A vendor will identify, analyze and resolve issues related to transient degradation of service levels. Performance management services include: