List Title 1
Schedule mutually agreed upon mainframe downtime
Operational Support
A vendor will perform and control the start up and shutdown of all of your mainframe system started tasks.
A vendor will notify your users of unscheduled start up or shutdown of started tasks and on-line systems. Specific tasks include:
System Monitoring
A vendor will perform and control the start up and shutdown of all of your mainframe system started tasks.
A vendor will monitor the mainframe for events on the system. A vendor will monitor for alerts and perform notification procedures if the issue requires assistance to resolve. A vendor will be responsible for installing, maintaining, and administering monitors. Some of the tasks include:
Mainframe Service Desk
A vendor will log and classify reported problems related to the services.
A vendor will address such reported problems when classified as system-related. For mainframe issues that require notification, a vendor will contact your designated personnel. If your designated personnel are not available, the vendor will agree to define a specific escalation procedure in concurrence with client requirements. Specific tasks include:
Mainframe Hardware and Configuration Management
A vendor will log and classify reported problems related to the services.
A vendor will usually provide the mainframe assets (CPU, Tape and Storage) to run your environment. The tasks involved in the management of hardware include: